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Online Return Merchandise Authorization (RMA) Request

Please follow the instructions and submit the Return Merchandise Authorization (RMA) form and we will respond to you within 2 business days. We will not accept any return package without an RMA number. Once issued, RMA numbers are only valid for 10 business days in which it must be returned to our facility by. RMA numbers will not be extended or reissued. You must contact the manufacturer if you do not return the item within this time period. All RMA returns for credit must be requested within 14 calendar days. A minimum 15% restocking fee plus and any shipping and handling fees (i.e. free shipping offer) associated with your order will be subtracted from your credit under certain conditions such as non-defective items (Please read our return policy).

There are absolutely no refunds on shipping. All claims for shipping damage must be presented to the shipping carrier immediately.

We encourage you to contact the manufacturer for tech support or to resolve any issues you may have with your product before requesting a return for defective products.
Our technical support telephone number is (626)820-0670. Our phone hours are 8AM to 5PM Pacific Time, Monday through Friday.


Please read our return policy before proceeding.
I have read and understood Ace Karaoke's return policy. (Required) Please confirm you have read our return policy.

Name:
 Please enter your name.
Order Number:
 Please enter a valid order number.
E-Mail Address:
 Please provide your e-mail address.The e-mail address format is invalid.
Phone Number:
 Phone number w/ area code required. (xxx) xxx-xxxxInvalid format. Must use (xxx) xxx-xxxx

  Item Description Item Code Quantity
1 Required.
2
3
4
5
6

Please provide a reason for returning your item(s).
All defective product(s) will be tested. If the product passes and proves not to be defective; a 15% restocking fee may be applied to the credit.

Please select a reason.

Do you have any other return reason and/or additional comments?

 

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