About Us

Select a Topic:

• About Us
• Our Contact information
  
• Business Hours
• Retail Store Locations
• Return Policy
  
• Same Day Shipping Policy
  
• Domestic Shipping
  
• International Shipping
  
• Cancellation
  
• Lost, Delayed or Damaged Package
  
• KJ Special/ Auto Release Program
  
• Wholesale & Export
  
• Karaoke Boxes and Club System Installation Department
  
• Technical, Support, Return and Exchange Department
  
• Phone Order No Surcharge

About Us

Ace Karaoke Corporation is a karaoke retailer, importer, manufacturer and the largest karaoke distributor in the world. We offer one stop shopping for all of your karaoke needs.  Since we are a top tier distributor and manufacturer, we can guarantee the lowest prices and the largest selection of products available. We also offer same day shipping! We carry karaoke systems, players, mixers, amplifiers, speakers, microphones, CD+G, DVD, and sound systems in our 20,000 sq ft distribution center and headquarters located in the City of Industry, CA, US (MAP).  About 20 miles east of downtown Los Angeles.

Our huge disc selection includes over 20,000 karaoke titles in 17 languages: English, Spanish, Chinese, Vietnamese, Filipino, Korean, Thai, Japanese, German, French, Indonesian, Italian, Hindi, Brazilian, Greek, Portuguese, and Hebrew. We are in the business of entertaining you and your guests, so we want to make every moment of your shopping and singing experience memorable and enjoyable! Please call us if you have any special requests and we will do our best to deliver what you're looking for!

We have the largest inventory in stock. 98% of our items are available and can be shipped out on the same business day. However, at certain times we do experience back orders, which may add an additional 2-3 business days to shipping time. We'll notify you if we can not ship within 3 business days.

Need more info? Click here for more karaoke info or read our FAQ

Click On Pictures Below To See Our Ace Karaoke Corporate Headquarters located in City of Industry, CA. 

If you are ever in California, we welcome you to visit our headquarters and retail stores. We have over 60 employees and we hire the most professional sales team to serve you. We deliver locally to retailers all over Southern California.  Our retail stores have all machines configured for demonstration and our customers can browse through thousands of karaoke discs in stock. Come to our showroom and sing a song today!

Our Contact Information

Headquarters Address: MAP
Ace Karaoke Corporation.
161 S. 8th Avenue
City Of Industry, CA 91746-3208, USA

Toll Free: (888) 8WE-SING, (888) 893-7464
International Inquiry: +1 626 600-5355
Technical Support / Return: (626) 820-0667
General Fax Inquiry: (626) 820-0625

Ace Karaoke Retail Superstores

Come visit Ace Karaoke retail stores in Southern California. Our huge showrooms have all the karaoke machines and music on display. All our customers can try out the karaoke equipment and music before they buy. We have friendly and knowledgeable staff available 7 days a week to assist you. Click here to see Ace Karaoke Retail Store locations near you.

Business Hours

You can call us Toll free at (888)-893-7464 during business hours to place orders, inquire about products or to find out the status of your order. Our new extended business hours are as follows:

Headquarters/Call-Center Hours:
Monday-Friday: 9AM to 6PM Pacific Time (12PM to 9PM ET)
Sat & Sun 12PM to 6PM Pacific Time (3PM to 9PM ET)

Our Retail Store hours vary. Please check locations for regular store hours.

Same Day Shipping Policy

If you place your order before 3:00PM EST or 12:00PM PST Monday thru Friday, we guarantee to ship all UPS Next Day, 2 Day Air and 3 Day Select packages on the same business day! We ship over 98% of  orders directly from our warehouse in California. If your order is placed after the cut off time for the day, we will do our very best to rush out the order before it gets shipped but there is no guarantee. Please call our customer service for availability on urgent orders!

Most packages will go out on the same day, however, on busy days and holidays, we will give shipping priority to time sensitive packages. Depending on your distance from our warehouse in California, it will take from 1 to 10 business days for your package to arrive.

Domestic Shipping

We use UPS or USPS for all standard shipping. USPS delivers six days a week and does not count holidays. UPS does not count weekends and holidays as shipping days. UPS provides Saturday deliveries for Next Day Air packages for an additional $10 fee. Please let us know if you have urgent orders so we can make sure you get your package on time. We buy insurance on all packages, shipping UPS only, to protect from damages and packages getting lost in transition. Please add items to the shopping cart and use our shipping calculator to calculate shipping costs.

Cancellation

Please contact us at (888) 893-7464 immediately during our regular business hours to speak with a sales representative if you want to cancel your order. AceKaraoke.com is not responsible for charges relating to unconfirmed cancellation through email or voice messages. We will try our best to cancel your order prior to shipping. Once the package is shipped, no cancellation can be made.

Lost, Delayed or Damaged Packaging

1. Damaged Package - If you feel your UPS package was damaged through shipping, please contact us immediately and retain all the original packaging materials.  UPS will investigate and pick up the package for insurance claims.
2. Lost/Delayed Package - If you are unable to track your UPS package through UPS.com, please contact us immediately. We will initiate a claim with UPS.  If you paid for expedited shipping methods through UPS such as 3 Day Select, 2^nd Day Air, and Next Day Air and the package did not arrive on the scheduled date, please contact us.  We will file a claim with UPS on your behalf.

KJ Special/ Auto Release Program

We offer special prices to KJs and frequent buyers. We have an auto release program for those who are interested in receiving the latest hits from us as soon as the manufacturer releases them. Currently, we provide auto releases for Top Hits Monthly, Pop Hits Monthly and Chartbusters. If you would like to sign up for our auto release program, please give us a call or e-mail us. If you subscribe to 4 or more discs, we will provide free 1st class mail shipping, and 10% off listed prices. A minimum of a 1 year commitment is required. The entire amount must be prepaid when signing up.

Karaoke Boxes and Club System Installation Department

We now carry a full line of computerized song ordering systems and full ranges of audio equipment designed for karaoke boxes, clubs and restaurants. Karaoke boxes are very popular in Asia where groups of people gather in private rooms to have karaoke parties. The computerized systems enable customers to order any song from a huge song library on-demand. The karaoke box concept is a big profit maker and it is spreading fast in the U.S. We at Ace Karaoke have one of the most sophisticated computerized systems to serve your business from 1 to 100 rooms as well as one of the most extensive song libraries to fit any multi-cultural environment. Our professional technicians will travel anywhere in the U.S. to help you set up your system if necessary.

Technical, Support, Return and Exchange Department

Our team of dedicated support technicians and returns department are available from Monday to Friday from 8:00AM until 5:00PM (PST) to answer all of your needs. Please call us at (626) 820-0667 if your product needs service or exchange, and we will be glad to assist you. Before you return any product, you must obtain an RMA# from us or your package will not be processed. You may submit an RMA Request through our website, or by phone.

Phone Order No Surcharge

Unlike other online retailers, we do not charge any additional fees for placing your order through the phone. Ace Karaoke is already one of the most informative online store. However, if customers require additional information, our dedicated staff is also available over the phone 7 days a week to answer any questions. We want our customers to buy with confidence and to know that there are always people available to help. If you find any lower advertised price online, do not hesitate to call us. We will beat any IDENTICAL offer online by 1% (Shipping must be included in the final calculation).